RETURNS

Please note that Returns are only acceptable not more than 12 days after you receive your package. To make a return,  send an email to orders@mangishidoll.com and specify your reason for return. Once approved, you will be provided with the Return shipping costs to Zambia. If you wish to proceed, we will send you the Return labels together with shipping instructions.

Once we receive the return, we will issue a refund LESS the Return shipping costs.  It will take about 5-7 days for the refund to reflect and will be issued back through the original method of payment. The return must be in approved and saleable condition (Please keep the packaging) 

EXCHANGES

We are not able to make direct exchanges as all our stock and inventory is managed online, you would have to return the current piece (following the return instructions above) and re-order the desired piece from the site. We advise you re-order immediately so you don’t miss out!